Non Tech Support - Voice / Blended - Nagpur - 1-2 Yrs

We are seeking a motivated individual with an MBA/PGDM to join our Non-Tech Support team in Nagpur. This role is ideal for candidates with 1-2 years of experience looking to leverage their business acumen in a customer-facing support environment. You will be responsible for addressing customer queries, resolving issues, and contributing to exceptional service delivery through voice and blended communication channels.

Key Responsibilities:

Handle inbound and outbound customer calls, emails, and chat inquiries in a professional and timely manner.

Diagnose and resolve customer issues related to products, services, or accounts, escalating complex problems as needed.

Provide accurate information and solutions, ensuring customer satisfaction and adherence to company policies.

Maintain detailed records of customer interactions, transactions, comments, and complaints.

Collaborate with internal teams to ensure seamless customer experience and process improvements.

Contribute to team goals and objectives, demonstrating a proactive approach to problem-solving.