Reputation Risk - Hotels & Restaurants (Bhubaneshwar) - 1-3 Yrs
ITC HotelsJob Highlights
Required Skills
Job Description
Role Summary:
We are seeking a proactive and analytical Reputation Risk Analyst with 1-3 years of experience to join our team in Bhubaneshwar. This role is crucial in safeguarding and enhancing the brand's reputation across all touchpoints within the competitive Hotels & Restaurants sector. The ideal candidate will possess a strong understanding of risk management principles, legal frameworks, and digital monitoring, coupled with an LLM degree to effectively navigate complex reputational challenges.
Key Responsibilities:
- Monitor and analyze media coverage, social media sentiment, and online reviews to identify potential reputational risks and opportunities.
- Develop and implement strategies to mitigate negative publicity and enhance positive brand perception.
- Conduct research and due diligence on emerging reputational threats, including legal and regulatory changes impacting the hospitality industry.
- Draft and review crisis communication plans and support their execution during sensitive situations.
- Collaborate with legal, marketing, and operations teams to ensure consistent brand messaging and risk mitigation.
- Track and report on key reputation metrics, providing actionable insights to senior management.
- Assist in the development and delivery of training programs on reputation management for staff.
- Stay abreast of legal precedents and best practices in reputation management and corporate governance.
About ITC Hotels
ITC Hotels, a flagship brand of ITC Limited, is one of India's premier luxury hotel chains. With a legacy spanning over four decades, ITC Hotels is renowned for its "Responsible Luxury" philosophy, emphasizing environmental stewardship and social well-being alongside world-class hospitality. The company operates a diverse portfolio of properties across major cities and leisure destinations in India, offering unparalleled guest experiences through its unique blend of Indian hospitality and global standards. ITC Hotels is committed to sustainable practices, from energy and water conservation to waste management and local community engagement, making it a leader in responsible tourism.
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