Reservation Manager Careers in Ludhiana

Role Summary: We are seeking an enthusiastic and organized Reservation Manager with 0-2 years of experience to join our team in Ludhiana. The ideal candidate will have a Bachelor of Arts (B.A.) degree and a passion for hospitality. You will be responsible for managing all reservation activities, ensuring a seamless booking experience for our guests, and contributing to the overall success of our hotel operations.

Key Responsibilities:
- Handle all incoming reservation inquiries via phone, email, and online channels.
- Process bookings accurately and efficiently, ensuring all guest details are captured correctly.
- Manage room inventory and availability across various booking platforms.
- Respond to guest inquiries and provide information about hotel services, amenities, and rates.
- Assist with group bookings and special event reservations.
- Maintain a high level of customer service, ensuring guest satisfaction throughout the booking process.
- Upsell rooms and services where appropriate to maximize revenue.
- Generate daily, weekly, and monthly reservation reports.
- Collaborate with other hotel departments, such as Front Desk and Sales, to ensure smooth operations.
- Stay updated on hotel policies, promotions, and local attractions to assist guests effectively.