Service Delivery Associate - FMCG (Ahmedabad)

We are seeking a motivated and detail-oriented Service Delivery Associate to join our dynamic team in Ahmedabad. This role is crucial for ensuring the smooth and efficient delivery of our FMCG products and services to our customers. The ideal candidate will have 2-4 years of experience in a similar role and a graduate degree, with a strong understanding of service delivery principles and a proactive approach to problem-solving.

Key Responsibilities:

Oversee and manage the end-to-end delivery process for FMCG products, ensuring timely and accurate fulfillment of orders.

Act as a primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction.

Coordinate with internal teams (sales, logistics, operations) to streamline delivery operations and identify areas for improvement.

Monitor delivery performance metrics and generate regular reports on key performance indicators (KPIs).

Proactively identify and mitigate risks associated with service delivery, ensuring compliance with company policies and industry standards.

Maintain accurate records of all service delivery activities and customer interactions.