Service Manager (1-3 Yrs Experience)

Role Summary: We are seeking a dedicated and customer-focused Service Manager with 1-3 years of experience and a Master of Science (M.Sc) degree to join our team in Mumbai. The ideal candidate will be responsible for overseeing and improving customer service operations, ensuring efficient resolution of client issues, and maintaining high levels of customer satisfaction within the insurance sector.

Key Responsibilities:

Manage a team of customer service representatives, providing guidance and support.

Oversee the daily operations of the customer service department, ensuring adherence to service level agreements.

Handle escalated customer complaints and complex inquiries, providing timely and effective resolutions.

Develop and implement customer service policies and procedures to enhance service quality.

Analyze customer feedback and service data to identify areas for improvement and implement corrective actions.

Train and mentor new service staff, ensuring they have the necessary skills and knowledge.

Collaborate with other departments to ensure seamless customer experience.

Maintain accurate records of customer interactions and transactions.