User Research Manager (2-4 Yrs Experience)

Role Summary:
We are seeking a motivated and detail-oriented User Research Manager with 2-4 years of experience to join our growing team in Hyderabad. The ideal candidate will have a Diploma and a passion for understanding user behavior within the import and export logistics sector. You will be instrumental in gathering insights to improve our services and customer experience.

Key Responsibilities:
- Plan and conduct user research studies, including surveys, interviews, and usability testing, for digital platforms and services.
- Analyze and synthesize research data to identify user needs, pain points, and opportunities for improvement.
- Translate research findings into actionable recommendations for product, design, and marketing teams.
- Develop user personas and journey maps to represent target user groups.
- Collaborate with cross-functional teams to ensure user insights are integrated into product development and business strategies.
- Maintain a strong understanding of current trends and best practices in user research and the logistics industry.
- Prepare and present research reports and findings to stakeholders at various levels.
- Assist in the recruitment and screening of research participants.