Community Management for M.Sc Graduates

We are seeking a dynamic and experienced Community Manager with a Master of Science (M.Sc.) degree and 3-5 years of experience to join our growing team in Thane. In this role, you will be instrumental in building and nurturing our user community, fostering engagement, and gathering valuable feedback to enhance our urban transport solutions. You will act as a crucial bridge between our users and our product/operations teams, ensuring a positive and impactful community experience.

Key Responsibilities:
- Develop and execute community engagement strategies to foster a vibrant and active user base across various platforms (social media, forums, in-app).
- Monitor and respond to user inquiries, feedback, and discussions in a timely and professional manner, maintaining brand voice and consistency.
- Organize and host online and offline community events, webinars, and Q&A sessions to drive engagement and build relationships.
- Analyze community data and metrics to identify trends, insights, and areas for improvement, reporting key findings to stakeholders.
- Collaborate with product, marketing, and customer support teams to translate community feedback into actionable product enhancements and service improvements.
- Create compelling content (posts, articles, FAQs) tailored for our M.Sc-educated user base and general commuters, addressing their needs and interests.
- Manage and moderate online community spaces, ensuring a safe, respectful, and inclusive environment.
- Stay updated on industry trends in urban mobility and community management to bring innovative ideas to the team.