Customer Advocacy (0-1 Yrs) at Cochin Shipyard Limited

Role Summary:
We are seeking a motivated and enthusiastic individual to join our team as a Customer Advocate. This entry-level role is perfect for a recent BBA/BBM graduate looking to kickstart their career in the Defence & Aerospace industry. You will be instrumental in understanding and representing customer needs, fostering strong relationships, and ensuring customer satisfaction throughout their journey with us. Your insights will directly contribute to improving our products and services.

Key Responsibilities:
- Act as a primary point of contact for customer inquiries, providing timely and accurate information.
- Gather and analyze customer feedback to identify areas for improvement in products and services.
- Develop and maintain a deep understanding of our offerings to effectively address customer needs.
- Assist in creating customer-centric content, such as FAQs, guides, and testimonials.
- Collaborate with sales, marketing, and technical teams to ensure a seamless customer experience.
- Track and report on customer satisfaction metrics.
- Participate in customer outreach programs and events.
- Escalate customer issues to relevant departments and ensure resolution.