Customer Success, Service & Operations - Other (3-4 Yrs) - M.Tech Graduates

Role Summary: We are seeking a motivated and analytical individual with an M.Tech degree and 3-4 years of experience to join our Customer Success, Service & Operations team in Bhubaneshwar. The ideal candidate will be responsible for ensuring customer satisfaction, streamlining operational processes, and contributing to the overall service excellence of our software products. This role requires a blend of technical understanding, problem-solving skills, and customer-centricity.

Key Responsibilities:

Proactively engage with clients to understand their needs and ensure successful adoption of our software solutions.

Monitor customer health and identify potential risks or opportunities for upselling/cross-selling.

Collaborate with product, engineering, and sales teams to address customer issues and drive product improvements.

Develop and implement best practices for customer service and operational efficiency.

Analyze service performance metrics and provide regular reports to management.

Troubleshoot and resolve technical issues encountered by customers.

Contribute to the development of training materials and customer support documentation.