We are seeking a motivated and detail-oriented Incident Management professional to join our dynamic team at Contus. This role is ideal for recent graduates with a B.Sc degree and 0-2 years of experience who are eager to learn and contribute to ensuring the stability and reliability of our software products. You will play a crucial part in the incident lifecycle, from detection and logging to resolution and post-incident analysis.

Key Responsibilities:

• Monitor systems and applications for potential incidents and alerts.
• Accurately log, categorize, and prioritize incoming incidents.
• Collaborate with technical teams to diagnose and resolve incidents promptly.
• Communicate incident status updates to stakeholders effectively.
• Participate in post-incident reviews to identify root causes and preventive measures.
• Contribute to the development and improvement of incident management processes and documentation.
• Learn and adhere to ITIL best practices for incident management.