Role Summary: We are seeking a dedicated and proactive Customer Success, Service & Operations professional with 2-4 years of experience and a Bachelor of Arts (B.A.) degree to join our dynamic team in Vadodara. In this role, you will be instrumental in ensuring our customers have a seamless and positive experience with our electric vehicles and services, contributing to customer loyalty and operational efficiency.

Key Responsibilities:

Proactively engage with customers to understand their needs, challenges, and overall satisfaction with our products and services.

Develop and implement strategies to improve customer retention, reduce churn, and enhance customer lifetime value.

Act as a primary point of contact for customer inquiries, issues, and feedback, ensuring timely and effective resolution.

Collaborate with internal teams (Sales, Technical Support, Product) to advocate for customer needs and drive product/service improvements.

Monitor customer health scores and identify at-risk customers for proactive intervention.

Analyze customer data and operational metrics to identify trends and areas for process optimization.

Contribute to the development of customer success playbooks, FAQs, and training materials.

Assist in managing service operations, including scheduling, resource allocation, and quality control.