Full-Time Phone Banking Officer (0-2 Yrs)

Role Summary: As a Phone Banking Officer at Hindustan Aeronautics Limited (HAL), you will be responsible for managing and resolving customer inquiries related to banking and financial services within the organization. This role requires strong communication skills and a meticulous approach to documentation and compliance, leveraging your LLM degree to understand and interpret complex financial regulations and policies. You will act as a primary point of contact for employees seeking assistance with their banking needs.

Key Responsibilities:
- Respond to inbound customer calls and provide accurate information on banking products, services, and account inquiries.
- Resolve customer complaints and issues efficiently and professionally, escalating complex cases when necessary.
- Process banking transactions such as fund transfers, bill payments, and account updates with precision.
- Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
- Ensure compliance with all relevant banking regulations, company policies, and data privacy laws, applying your legal knowledge from the LLM program.
- Assist with new account openings and account modifications.
- Proactively identify opportunities to enhance customer satisfaction and retention.
- Collaborate with internal departments to resolve customer issues and improve service delivery.