Full-Time Problem Management (1-2 Yrs)

Role Summary: We are seeking a motivated and analytical Problem Management professional with 1-2 years of experience and a B.Sc degree to join our dynamic team in Chennai. You will play a crucial role in identifying, analyzing, and resolving recurring issues within our operations to improve service quality and customer satisfaction. This is an excellent opportunity for someone looking to grow their career in a fast-paced startup environment within the sports and leisure technology sector.

Key Responsibilities:

Assist in the identification and logging of all problems affecting service delivery.

Conduct root cause analysis (RCA) for identified problems to prevent recurrence.

Collaborate with cross-functional teams (Engineering, Operations, Customer Support) to implement permanent solutions.

Monitor the effectiveness of implemented solutions and document all problem management activities.

Maintain problem records and ensure they are updated with accurate information.

Contribute to the continuous improvement of problem management processes and procedures.

Support the creation of knowledge base articles related to common issues and their resolutions.