Head - Customer Success - Urban Transport

Role Summary: We are seeking a proactive and customer-centric Head - Customer Success to join our team in Nasik. This role is crucial in ensuring our customers derive maximum value from our urban transport solutions. You will be responsible for building and maintaining strong customer relationships, driving adoption, and ensuring overall customer satisfaction. This is an excellent opportunity for an individual with a passion for customer service and a desire to grow within the dynamic urban mobility sector.

Key Responsibilities:

Onboard new customers, guiding them through the initial stages of using our services.

Develop and implement strategies to improve customer retention and loyalty.

Address customer inquiries, issues, and escalations promptly and effectively.

Proactively identify opportunities to enhance the customer experience and gather feedback.

Collaborate with internal teams (operations, sales) to ensure seamless service delivery.

Monitor customer usage patterns and proactively reach out to at-risk customers.

Contribute to the development of customer success resources and best practices.