IT Support - Other

Role Summary:
We are seeking a proactive and skilled IT Support professional to join our dynamic team at Vedanta Limited. The ideal candidate will be responsible for providing comprehensive technical support to end-users across various departments, ensuring the smooth operation of our IT infrastructure within the metals and mining sector. This role requires a strong understanding of hardware, software, and network troubleshooting, with a focus on delivering timely and effective solutions.

Key Responsibilities:

- Provide first and second-level technical support to end-users via phone, email, and in-person.
- Install, configure, and maintain hardware (desktops, laptops, printers, mobile devices) and software applications.
- Troubleshoot and resolve hardware, software, and network-related issues.
- Manage user accounts, permissions, and access rights.
- Perform regular system maintenance, updates, and patches.
- Assist with the setup and configuration of new IT equipment.
- Document IT procedures, solutions, and knowledge base articles.
- Escalate complex issues to senior IT staff or relevant vendors.
- Ensure adherence to IT policies and security best practices.
- Support IT projects and initiatives as required.