IT Support - Other for BBA/BBM Graduates (3-5 Yrs)

We are seeking a proactive and organized IT Support professional with a background in business administration to join our dynamic IT team in Mumbai. This role is crucial for ensuring the smooth functioning of our IT infrastructure and providing essential support to our employees. The ideal candidate will possess a BBA/BBM degree and 3-5 years of experience in IT support, demonstrating strong problem-solving skills and a customer-centric approach.

Key Responsibilities:

Provide first-level technical support to end-users for hardware, software, and network issues via phone, email, or in-person.

Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.

Troubleshoot and resolve technical problems, escalating complex issues to senior IT staff when necessary.

Manage user accounts, permissions, and access rights.

Assist in IT asset management, including inventory tracking and procurement.

Document technical procedures, solutions, and best practices.

Support the implementation of new IT systems and upgrades.

Ensure compliance with company IT policies and security procedures.