Role Summary: We are seeking a motivated and detail-oriented Service Delivery Manager with 2-3 years of experience and a Diploma to join our team in Thane. The ideal candidate will be responsible for ensuring the efficient and effective delivery of aviation maintenance services, managing client relationships, and driving operational excellence within the MRO environment. This role requires a proactive approach to problem-solving and a commitment to maintaining high standards of service quality and safety.

Key Responsibilities:

• Oversee day-to-day MRO operations to ensure timely and quality service delivery according to client requirements and company standards.
• Manage and nurture relationships with key clients, acting as the primary point of contact for service-related matters.
• Coordinate with internal teams (engineering, maintenance, logistics, quality assurance) to ensure seamless service execution.
• Monitor service performance, identify areas for improvement, and implement corrective actions to enhance efficiency and customer satisfaction.
• Ensure compliance with all aviation regulations, safety standards, and company policies.
• Prepare and present regular service delivery reports to management and clients.
• Assist in the resolution of client issues and service disruptions promptly and effectively.