Service Head - Urban Transport (Chandigarh) - 3-4 Yrs

We are seeking a motivated and experienced Service Head to lead our urban transport service operations in Chandigarh. This role is crucial for ensuring the smooth and efficient functioning of our electric vehicle service network, customer satisfaction, and operational excellence. The ideal candidate will possess a strong understanding of service management principles and a keen eye for detail, with a background in urban mobility.

Key Responsibilities:
- Oversee and manage all aspects of the service department, including maintenance, repair, and after-sales support for our electric vehicle fleet in Chandigarh.
- Develop and implement service strategies to improve operational efficiency, reduce downtime, and enhance customer satisfaction.
- Manage a team of service technicians and support staff, providing training, guidance, and performance management.
- Ensure adherence to all safety regulations and company quality standards.
- Monitor service performance metrics and identify areas for improvement.
- Handle customer escalations and ensure timely resolution of service-related issues.
- Collaborate with other departments to ensure seamless integration of services and support.
- Manage inventory of spare parts and consumables, ensuring optimal stock levels.
- Stay updated with the latest trends and technologies in the electric vehicle and urban transport sectors.