Service Manager Careers in Surat | 2-3 Yrs Experience

We are seeking a dedicated and proactive Service Manager with 2-3 years of experience to join our Surat office. This role is ideal for a B.Tech/B.E. graduate looking to leverage their technical acumen in a client-facing capacity within the accounting and auditing sector. The Service Manager will be responsible for ensuring the smooth delivery of services to our clients, managing client relationships, and coordinating internal teams to meet client expectations.

Key Responsibilities:
- Serve as the primary point of contact for assigned clients, understanding their needs and ensuring their satisfaction.
- Oversee the delivery of accounting, auditing, and advisory services, ensuring adherence to quality standards and timelines.
- Manage client onboarding processes, including documentation and information gathering.
- Coordinate with internal audit, tax, and advisory teams to ensure seamless service delivery.
- Proactively identify potential issues and develop effective solutions to address client concerns.
- Conduct regular client meetings to review service performance and gather feedback.
- Maintain accurate client records and service documentation.
- Contribute to the development and improvement of service delivery processes.
- Assist in identifying opportunities for upselling and cross-selling services to existing clients.
- Stay updated on industry best practices and regulatory changes affecting the accounting and auditing landscape.