1-3 Yrs Customer Onboarding - Non Voice

Role Summary:
We are seeking a detail-oriented and creative individual with a Master of Design (M.Des) degree and 1-3 years of experience to join our team as a Customer Onboarding Specialist (Non-Voice). This role is crucial in ensuring a seamless and engaging onboarding experience for our new clients within the IT Services and Consulting sector. You will leverage your design thinking and user experience skills to streamline processes, create intuitive documentation, and enhance overall client satisfaction during their initial engagement with TCS.

Key Responsibilities:
- Design and develop user-friendly onboarding materials, including guides, tutorials, and FAQs, tailored to diverse client needs.
- Map out and optimize the customer journey for new clients, identifying pain points and areas for improvement from a user experience perspective.
- Collaborate with cross-functional teams (sales, technical support, product development) to gather requirements and ensure a consistent onboarding experience.
- Create visual aids and process flows to simplify complex technical information for non-technical clients.
- Gather feedback from new clients on the onboarding process and implement iterative improvements.
- Maintain a high level of client satisfaction through proactive communication and support.
- Analyze onboarding data to identify trends and opportunities for process enhancement.
- Ensure all onboarding documentation and processes are up-to-date and compliant with company standards.