Chat Support Executive (Lucknow)

eGov Foundation

Applicants0

Postedless than a minute ago

Job Highlights

Experience1 - 2 Yrs

Salary5-11 LPA

LocationLucknow

Work ModelRemote

RoleChat Support

Openings2

EmploymentContract

EducationM.A

Required Skills

Excellent written communication skills in Hindi and EnglishProficiency in chat support toolsCustomer service orientationProblem-solving abilitiesPatience and empathyBasic computer literacyAbility to work in a fast-paced environmentFamiliarity with government services (preferred)

Job Description

Role Summary:
We are seeking a dedicated and customer-focused Chat Support Executive with 1-2 years of experience to join our team in Lucknow. As a Chat Support Executive, you will be the first point of contact for citizens seeking assistance with our e-governance platforms. Your primary responsibility will be to provide timely and effective support via chat, ensuring a positive user experience. This role requires excellent communication skills and a B.A. degree.

Key Responsibilities:
- Respond to citizen inquiries and resolve issues through live chat in a timely and professional manner.
- Provide clear and concise information about e-governance services and platform functionalities.
- Troubleshoot common technical issues and guide users through self-service options.
- Escalate complex problems to the appropriate internal teams when necessary.
- Maintain accurate records of customer interactions and resolutions.
- Gather feedback from users to help improve our services and platforms.
- Adhere to established support protocols and quality standards.

About eGov Foundation

The eGov Foundation is a non-profit organization established in 2003. It aims to improve the quality of life of citizens by leveraging technology for better governance. The foundation works in close collaboration with government bodies and local administrations across India to implement citizen-centric e-governance solutions. Their flagship products include platforms for property tax, health, and citizen grievance redressal, which have been adopted by numerous urban local bodies.

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