Customer Service Job Opportunity - Government / Public Administration (1-2 Yrs)

We are seeking a motivated Customer Service Representative with 1-2 years of experience and a B.Com degree to join our team in Indore. In this role, you will be the primary point of contact for citizens and government officials, providing support and information related to our digital governance platforms. You will play a crucial role in ensuring a positive user experience and facilitating the effective use of government services.

Key Responsibilities:

Respond to customer inquiries via phone, email, and chat regarding government services and digital platforms.

Provide clear and concise information about platform usage, registration processes, and service availability.

Troubleshoot and resolve basic technical issues reported by users, escalating complex problems to the relevant technical teams.

Maintain accurate records of customer interactions and feedback in the CRM system.

Assist in gathering user feedback to identify areas for improvement in platform functionality and service delivery.

Collaborate with internal teams to ensure timely resolution of customer issues.

Adhere to service level agreements and company policies.