Guest Services Associate - Education / Training

Role Summary: We are seeking a motivated and customer-centric Guest Services Associate to join our team in Guwahati. The ideal candidate will be responsible for providing exceptional support to our students, parents, and faculty, ensuring a smooth and positive experience with BYJU'S. This role requires a strong understanding of student needs and effective communication skills, leveraging your MCA background to manage data and support systems.

Key Responsibilities:

Greet and assist visitors, students, and parents upon arrival, providing information and directing them accordingly.

Manage incoming and outgoing communication, including phone calls, emails, and inquiries, ensuring timely and accurate responses.

Maintain and update visitor logs, student databases, and other relevant records with high accuracy, utilizing your MCA knowledge for data management.

Coordinate with internal departments to resolve student queries and ensure seamless service delivery.

Assist in organizing and preparing for events, workshops, and parent-teacher meetings.

Handle administrative tasks such as scheduling appointments, managing meeting rooms, and maintaining office supplies.

Provide basic technical support or troubleshooting assistance to users regarding our learning platforms, leveraging your MCA background.

Ensure the reception area and common spaces are tidy and presentable.