Non Tech Support - Voice / Blended for Any Graduate Graduates

Role Summary:
We are seeking a dedicated and customer-focused Non-Technical Support professional with 2-4 years of experience to join our growing team. This role involves providing voice and blended support to our clients, resolving their queries and issues efficiently. The ideal candidate will be an Any Graduate with excellent communication skills and a passion for customer service.

Key Responsibilities:
- Respond to customer inquiries via phone and other communication channels in a timely and professional manner.
- Troubleshoot and resolve non-technical customer issues, providing clear and concise solutions.
- Document all customer interactions and resolutions accurately in the CRM system.
- Escalate complex issues to the appropriate internal teams when necessary.
- Adhere to service level agreements (SLAs) and quality standards.
- Proactively identify opportunities to improve customer experience and support processes.
- Collaborate with team members to share knowledge and best practices.
- Stay updated with product knowledge and support procedures.