Service Delivery Manager (3-5 Yrs) | Vadodara

We are seeking a motivated Service Delivery Manager with 3-5 years of experience and a Bachelor of Computer Applications (BCA) degree to join our dynamic team in Vadodara. The ideal candidate will be responsible for ensuring the efficient and effective delivery of IT services and solutions within our engineering and construction projects, aligning with business objectives and client expectations.

Key Responsibilities:

Manage the day-to-day delivery of IT services to internal and external stakeholders.

Ensure that service level agreements (SLAs) are defined, met, and continuously improved.

Oversee incident, problem, and change management processes.

Coordinate with cross-functional teams, including IT operations, development, and project management, to resolve issues and implement solutions.

Develop and maintain service delivery documentation, including process flows and best practices.

Conduct regular service reviews with stakeholders to assess performance and identify areas for improvement.

Monitor service performance and provide regular reports on key metrics to management.

Ensure compliance with relevant IT policies, procedures, and security standards.

Proactively identify opportunities to enhance service delivery and customer satisfaction.