Account Director

Role Summary:
We are seeking an experienced and strategic Account Director to lead and grow key client relationships within our Business Process Management (BPM) services portfolio. The Account Director will be responsible for driving revenue growth, ensuring client satisfaction, and acting as the primary point of contact for assigned accounts. This role requires a deep understanding of the BPM landscape, strong commercial acumen, and the ability to build and maintain long-term partnerships.

Key Responsibilities:
- Develop and execute strategic account plans to achieve revenue targets and expand service offerings within assigned accounts.
- Build and nurture strong, long-lasting relationships with key stakeholders at client organizations.
- Understand client business objectives and challenges, and position WNS's BPM solutions effectively.
- Lead and manage the entire sales cycle, from prospecting and proposal development to negotiation and closing.
- Collaborate with internal delivery teams to ensure seamless service execution and client satisfaction.
- Identify opportunities for upselling and cross-selling WNS's services.
- Monitor account performance, identify risks, and develop mitigation strategies.
- Stay abreast of industry trends, competitive landscape, and emerging technologies in the BPM space.
- Act as a trusted advisor to clients, providing strategic insights and recommendations.