Account / Relationship Management - Non Voice

Role Summary:
We are seeking a proactive and detail-oriented Account/Relationship Manager to join our growing team. This non-voice role will focus on nurturing and expanding our existing client relationships within the industrial automation sector. You will be the primary point of contact for assigned accounts, ensuring client satisfaction, identifying growth opportunities, and facilitating seamless service delivery.

Key Responsibilities:
- Manage and grow a portfolio of existing client accounts in the industrial automation domain.
- Serve as the main point of contact for clients, addressing inquiries and resolving issues promptly and professionally.
- Build and maintain strong, long-lasting client relationships through regular communication and proactive engagement.
- Understand client needs and business objectives to identify opportunities for upselling and cross-selling our services.
- Collaborate with internal technical and delivery teams to ensure successful project execution and client satisfaction.
- Prepare and present regular account status reports, performance reviews, and business reviews to clients and internal stakeholders.
- Monitor client feedback and market trends to provide insights and recommendations for service improvement.
- Ensure timely renewal of contracts and manage the overall client lifecycle.
- Maintain accurate client records and manage CRM data effectively.