Account / Relationship Management - Non Voice

Role Summary: As an Account / Relationship Manager (Non-Voice) at Printo, you will be responsible for nurturing and strengthening relationships with our key clients. You will act as a primary point of contact, ensuring client satisfaction and driving repeat business through proactive communication and excellent service. This role focuses on managing client accounts through email, chat, and internal communication platforms, rather than direct voice calls.

Key Responsibilities:

• Manage a portfolio of existing client accounts, ensuring their printing needs are met efficiently and effectively.
• Serve as the main point of contact for clients via email and chat, addressing inquiries, resolving issues, and providing updates.
• Proactively engage with clients to understand their evolving needs and identify opportunities for upselling or cross-selling Printo's services.
• Ensure timely delivery of print orders and maintain high levels of client satisfaction.
• Collaborate with internal teams (design, production, logistics) to ensure seamless order fulfillment.
• Maintain accurate client records and update CRM systems with all relevant communication and interactions.
• Gather client feedback and provide insights to the management team for service improvement.
• Develop and maintain strong, long-lasting client relationships.