Account / Relationship Management - Non Voice
Kajaria Ceramics LimitedJob Highlights
Required Skills
Job Description
Role Summary: We are seeking a dedicated and detail-oriented Account / Relationship Manager (Non-Voice) to join our growing team. This role will be instrumental in nurturing and strengthening relationships with our key clients and partners within the building materials sector. You will be responsible for managing client accounts, ensuring smooth communication, and addressing their needs through non-voice channels, thereby contributing to client retention and satisfaction.
Key Responsibilities:
- Manage and maintain strong, long-lasting relationships with a portfolio of assigned clients.
- Serve as the primary point of contact for clients for all non-voice communications (email, internal messaging systems, CRM tickets).
- Understand client needs and requirements and translate them into actionable plans.
- Proactively monitor client accounts for potential issues and address them promptly.
- Coordinate with internal teams (sales, operations, technical support) to ensure timely and effective resolution of client queries and requests.
- Provide regular updates to clients on product information, service enhancements, and company news.
- Assist in onboarding new clients and ensuring a smooth transition.
- Maintain accurate and up-to-date client records in the CRM system.
- Identify opportunities for upselling and cross-selling within existing accounts.
- Gather client feedback and relay it to the relevant internal departments for service improvement.
About Kajaria Ceramics Limited
Kajaria Ceramics Limited is India's largest tile manufacturer, established in 1988. With a strong presence in both domestic and international markets, the company offers a wide range of ceramic and vitrified tiles for walls and floors. Kajaria has consistently focused on quality, innovation, and customer satisfaction, leading to its position as a market leader in the building materials sector. The company operates state-of-the-art manufacturing facilities across India.
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