Account / Relationship Management - Non Voice - BPO / Call Centre (0-1 Yrs Exp)

Role Summary:
We are seeking a motivated and detail-oriented individual to join our team as an Account / Relationship Manager in a non-voice capacity. This entry-level position is ideal for recent LLM graduates looking to kickstart their career in the BPO industry. You will be responsible for supporting client relationships, managing communication through various non-voice channels, and ensuring client satisfaction through efficient service delivery.

Key Responsibilities:
- Manage and maintain client relationships through email, chat, and ticketing systems.
- Respond to client inquiries and resolve issues in a timely and professional manner.
- Document client interactions and maintain accurate records in the CRM system.
- Collaborate with internal teams to ensure smooth service delivery and client issue resolution.
- Assist in the preparation of client reports and performance summaries.
- Proactively identify opportunities to enhance client experience and satisfaction.
- Stay updated on company products, services, and policies to provide accurate information.
- Contribute to team goals and objectives by actively participating in meetings and training.