Account / Relationship Management - Voice / Blended

Role Summary:
We are seeking a dynamic and customer-focused Account/Relationship Manager to join our growing team. This role is crucial for nurturing and expanding our client relationships within the voice and blended services domain. You will be responsible for managing a portfolio of accounts, ensuring client satisfaction, and driving revenue growth through proactive engagement and upselling opportunities.

Key Responsibilities:
- Manage and grow a portfolio of existing client accounts, acting as the primary point of contact.
- Develop and maintain strong, long-term relationships with key stakeholders within client organizations.
- Understand client needs and provide tailored solutions that align with our service offerings.
- Proactively identify opportunities for upselling and cross-selling of products and services.
- Handle client inquiries, issues, and escalations in a timely and effective manner.
- Conduct regular business reviews with clients to assess satisfaction and identify areas for improvement.
- Collaborate with internal teams (sales, technical support, operations) to ensure seamless service delivery.
- Monitor account performance and provide regular reports to management.
- Stay updated on industry trends and competitor activities to provide strategic insights to clients.