Account / Relationship Management - Voice / Blended

Role Summary:
We are seeking a motivated and customer-centric Account / Relationship Manager to join our growing team. This role will be responsible for managing key client relationships, ensuring customer satisfaction, and driving business growth through effective communication and service delivery. The position will involve both voice and blended communication channels.

Key Responsibilities:

• Develop and maintain strong, long-lasting relationships with a portfolio of clients.
• Act as the primary point of contact for client inquiries, issues, and requests.
• Proactively identify client needs and provide tailored solutions to enhance their experience.
• Manage client escalations and ensure timely and effective resolution.
• Collaborate with internal teams to ensure seamless service delivery and client satisfaction.
• Track and analyze client engagement metrics to identify trends and opportunities for improvement.
• Contribute to business development by identifying upselling and cross-selling opportunities.
• Maintain accurate client records and communication logs.