Accounts Manager

We are seeking a dynamic and results-oriented Accounts Manager to join our growing team. In this role, you will be responsible for managing and nurturing client relationships, ensuring client satisfaction, and identifying opportunities for account growth. You will act as the primary point of contact for our clients, understanding their facility management needs and coordinating with our internal teams to deliver exceptional service.

Responsibilities:

• Develop and maintain strong, long-lasting client relationships.
• Understand client needs and requirements and effectively communicate them to internal teams.
• Oversee the onboarding process for new clients.
• Proactively identify and resolve client issues.
• Identify opportunities for upselling and cross-selling services.
• Collaborate with sales and operations teams to ensure client success.
• Track and report on account health and performance.

Qualifications:

• Proven work experience as an Account Manager or in a similar client-facing role.
• Experience in the facility management or service industry is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to manage multiple projects and client accounts simultaneously.
• Proficiency in CRM software and MS Office Suite.
• Bachelor's degree in Business Administration, Marketing, or a related field.