After Sales Service & Repair - Other (0-1 Yrs) | Bhubaneshwar

Role Summary: We are seeking a motivated individual with a Master of Design (M.Des) degree to join our After Sales Service & Repair team in Bhubaneshwar. This role will involve contributing to the improvement of service processes, customer experience, and repair strategies for our urban transport solutions. You will work closely with engineering, service, and customer support teams to identify pain points and implement design-thinking solutions.

Key Responsibilities:
- Analyze customer feedback and service data to identify areas for improvement in product reliability and service delivery.
- Develop user-centric solutions for enhancing the after-sales service experience, including repair procedures and documentation.
- Collaborate with product development teams to provide insights from the service domain, influencing future product design for better maintainability.
- Design and prototype improved service tools and interfaces to streamline repair processes.
- Create visual aids, training materials, and guides for service technicians and customers.
- Conduct user research and usability testing to validate design solutions.
- Contribute to the development of service strategy and operational efficiency improvements.