After Sales Service & Repair - Other - 2-4 Yrs at YuppTV

Role Summary:
We are seeking a dedicated and experienced After Sales Service & Repair professional with 2-4 years of experience to join our team at YuppTV in Bhubaneshwar. The ideal candidate will be responsible for managing and resolving post-sales service issues and repair requests for our entertainment products and services. This role requires a postgraduate degree and a strong understanding of customer service principles within the digital entertainment domain.

Key Responsibilities:
- Investigate and resolve customer complaints related to product functionality and service delivery.
- Coordinate with technical teams to diagnose and troubleshoot hardware and software issues.
- Manage the repair and replacement process for faulty equipment, ensuring timely resolution.
- Maintain accurate records of service requests, repairs, and customer interactions.
- Provide technical support and guidance to customers on product usage and maintenance.
- Identify recurring issues and provide feedback to product development and quality assurance teams.
- Ensure customer satisfaction by delivering efficient and effective after-sales support.
- Stay updated with product updates and industry best practices in customer service and technical support.