After Sales Service & Repair - Other

Role Summary:
We are seeking a dedicated individual to manage and oversee after-sales service and repair operations within our organization. This role will be critical in ensuring customer satisfaction through efficient and effective post-purchase support. The ideal candidate will have a strong understanding of service delivery processes and a commitment to maintaining high-quality standards.

Key Responsibilities:

* Coordinate and manage all aspects of after-sales service and repair for products/services.
* Develop and implement service policies and procedures to enhance customer experience.
* Liaise with internal teams (e.g., technical, logistics) and external vendors to resolve customer issues promptly.
* Monitor service performance metrics and identify areas for improvement.
* Manage inventory of spare parts and consumables required for repairs.
* Ensure compliance with warranty terms and conditions.
* Train and guide service technicians on best practices and new product updates.
* Handle customer complaints and escalations, providing timely and satisfactory resolutions.
* Maintain accurate records of service requests, repairs, and customer feedback.
* Contribute to the development of service strategies to improve customer loyalty and retention.