After Sales Service & Repair - Other

Role Summary:
We are seeking a dedicated and skilled individual to join our team as an After Sales Service & Repair professional. This role is crucial for ensuring customer satisfaction by providing efficient and effective support for banking hardware and related services post-installation and sale. You will be responsible for diagnosing, troubleshooting, and repairing various banking equipment, ensuring minimal downtime and adherence to service level agreements.

Key Responsibilities:
- Respond to customer service requests for hardware malfunctions and service issues.
- Diagnose, troubleshoot, and repair banking hardware such as ATMs, POS machines, and other related equipment.
- Perform routine maintenance and preventive checks on installed banking hardware.
- Document all service and repair activities, including parts used and time spent.
- Escalate complex technical issues to senior technicians or relevant departments.
- Maintain an inventory of spare parts and ensure availability for timely repairs.
- Adhere to all company policies, procedures, and safety guidelines.
- Provide technical support and guidance to customers on hardware usage and basic troubleshooting.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Stay updated with the latest technological advancements in banking hardware and repair techniques.