After Sales Service & Repair - Other - Leather (0-1 Yrs Exp)
Sreeleathers LimitedJob Highlights
Required Skills
Job Description
Role Summary: We are seeking a motivated and detail-oriented individual with a recent LLM degree to join our After Sales Service & Repair team in Kolkata. This entry-level position is ideal for a recent graduate looking to gain practical experience in customer support, warranty claims, and product repair within the leather industry. You will play a crucial role in ensuring customer satisfaction by efficiently managing post-purchase service requests.
Key Responsibilities:
Handle customer inquiries and complaints related to leather products via phone, email, and in-person interactions.
Process warranty claims and repair requests, ensuring all documentation is accurate and complete.
Coordinate with the repair department and logistics teams to ensure timely resolution of service issues.
Maintain detailed records of customer interactions, service requests, and repair outcomes in the company's CRM system.
Assist in identifying recurring product issues and provide feedback to the product development and quality control teams.
Understand and apply company policies and procedures related to after-sales service and repairs.
Support the service team in various administrative tasks as needed.
About Sreeleathers Limited
Sreeleathers Limited is a prominent Indian company established in 1985, headquartered in Kolkata. It is one of the largest manufacturers and retailers of leather goods and footwear in India. The company prides itself on offering a wide range of high-quality leather products, including shoes, bags, wallets, and accessories, catering to a diverse customer base. With a strong focus on craftsmanship and customer satisfaction, Sreeleathers has built a robust retail network across India and continues to innovate in product design and manufacturing processes.
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