After Sales Service & Repair - Other | M.A Professionals | 0-2 Yrs | Noida

Role Summary:
We are seeking a motivated and detail-oriented M.A graduate with 0-2 years of experience to join our After Sales Service & Repair team in Noida. This role is crucial in ensuring customer satisfaction by efficiently managing and resolving post-sale service requests and repair issues for our diverse range of media and entertainment products and services. The ideal candidate will possess strong analytical skills and a commitment to providing excellent customer support.

Key Responsibilities:
- Respond to customer inquiries and service requests related to product usage, troubleshooting, and repairs.
- Diagnose and resolve technical issues reported by customers, escalating complex problems to senior technicians when necessary.
- Maintain accurate records of service requests, repairs, and customer interactions in the company's CRM system.
- Coordinate with internal teams (e.g., technical support, logistics) to ensure timely resolution of customer issues.
- Provide customers with clear and concise information regarding service procedures, timelines, and costs.
- Proactively identify trends in customer issues to suggest improvements in products or services.
- Assist in the preparation of reports on service performance and customer feedback.
- Stay updated with product knowledge and service protocols to offer effective support.