Agency Manager | Graduation Not Required Professionals | Ludhiana

We are seeking a motivated and experienced Agency Manager to lead and grow our facility management services operations in Ludhiana. This role is crucial for client relationship management, team supervision, and ensuring the delivery of high-quality services. The ideal candidate will have a proven track record in managing teams and operations, with a strong understanding of the facility management sector.

Key Responsibilities:

Manage day-to-day operations of the agency, ensuring efficient service delivery.

Build and maintain strong relationships with clients, understanding their needs and ensuring satisfaction.

Supervise, train, and motivate a team of facility management staff.

Oversee resource allocation, including staff scheduling and material management.

Ensure compliance with all safety regulations and company policies.

Develop and implement strategies to improve service quality and operational efficiency.

Handle client inquiries, complaints, and escalations effectively.

Generate reports on agency performance and client feedback.