Assistant Store Manager

Role Summary: The Assistant Store Manager will support the Store Manager in overseeing daily operations of a Policybazaar physical store, ensuring excellent customer service, driving sales, and maintaining operational efficiency. This role is crucial for enhancing customer experience and achieving business objectives within a retail insurance environment.

Key Responsibilities:

Assist the Store Manager in managing day-to-day store operations, including opening and closing procedures.

Provide exceptional customer service, addressing inquiries, resolving complaints, and ensuring customer satisfaction.

Support sales targets by promoting insurance products and services to walk-in customers.

Manage inventory and ensure the store is well-maintained, organized, and presentable.

Train and mentor new store staff on company policies, product knowledge, and customer service standards.

Ensure compliance with all company policies, procedures, and regulatory requirements.

Assist in performance monitoring and reporting.