Back Office Operations Executive
Jio Platforms LimitedJob Highlights
Required Skills
Job Description
Role Summary: The Back Office Operations Executive will be responsible for supporting the smooth and efficient functioning of daily operations within our Indian telecom division. This role involves managing administrative tasks, data processing, and ensuring seamless communication between various departments to facilitate service delivery and customer satisfaction.
Key Responsibilities:
- Manage and process customer service requests and service orders.
- Maintain accurate and up-to-date records of customer information and service activities.
- Coordinate with technical teams for service provisioning and troubleshooting.
- Generate reports on operational performance and key metrics.
- Handle internal and external communications related to operational matters.
- Assist in the implementation of new operational procedures and systems.
- Ensure compliance with company policies and industry regulations.
About Jio Platforms Limited
Jio Platforms Limited is a subsidiary of Reliance Industries, headquartered in Mumbai, India. It is a technology company that provides digital services across India. Jio's offerings include a nationwide 4G LTE network, a vast array of digital apps, and a growing ecosystem of digital services. The company has played a pivotal role in transforming India's digital landscape by making high-speed internet accessible and affordable to millions.
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