Bell Captain (Full-Time) | Mumbai

Role Summary:
We are seeking a motivated and customer-focused Bell Captain with 1-3 years of experience to join our team in Mumbai. The ideal candidate will be responsible for managing guest services, ensuring a seamless arrival and departure experience, and assisting with various guest needs. This role requires a BBA/BBM degree and excellent interpersonal skills to represent our company professionally.

Key Responsibilities:
- Greet and welcome guests warmly upon arrival, assisting with check-in procedures.
- Manage luggage handling, ensuring secure and timely delivery to guest rooms and vice versa.
- Provide information about hotel services, facilities, and local attractions.
- Coordinate with other departments (e.g., Housekeeping, Concierge) to fulfill guest requests.
- Assist guests with transportation arrangements and inquiries.
- Handle guest complaints and concerns with professionalism and efficiency.
- Maintain a clean and organized lobby area.
- Supervise and train junior bell staff as needed.
- Ensure adherence to company policies and service standards.