Bilingual / Multilingual Support - Non Voice

Role Summary:
We are seeking a diligent and detail-oriented Bilingual/Multilingual Support professional to join our customer service team. This non-voice role will focus on providing exceptional support to our diverse clientele across various communication channels, ensuring accurate and timely resolution of queries and issues. The ideal candidate will possess excellent language proficiency and a strong understanding of customer service principles within the luxury goods sector.

Key Responsibilities:

• Respond to customer inquiries via email, chat, and other non-voice channels in multiple languages.
• Translate and localize customer communications, ensuring cultural appropriateness and brand consistency.
• Accurately document customer interactions, feedback, and resolutions in the CRM system.
• Assist customers with product information, order status, returns, and other service-related requests.
• Identify and escalate complex issues to the appropriate departments for resolution.
• Contribute to the development and maintenance of support documentation and knowledge base articles.
• Maintain a high level of product knowledge for Gitanjali Gems' jewellery collections.
• Ensure adherence to company policies and service level agreements.