Bilingual / Multilingual Support - Non Voice

Role Summary:
We are seeking a dedicated and customer-focused Bilingual/Multilingual Support Specialist to join our non-voice support team. You will be responsible for providing exceptional customer service and resolving inquiries through various text-based channels (email, chat, social media) in multiple languages. This role is crucial in ensuring our diverse customer base receives timely and accurate assistance, contributing to overall customer satisfaction and loyalty.

Key Responsibilities:

• Respond to customer inquiries and resolve issues via email, chat, and social media platforms in specified languages.
• Translate customer requests and internal communications accurately between languages.
• Provide clear, concise, and helpful information about Jio's products, services, and policies.
• Troubleshoot technical issues and guide customers through resolution steps.
• Document customer interactions and resolutions accurately in the CRM system.
• Identify trends in customer inquiries and escalate recurring issues to the relevant teams.
• Maintain a high level of customer satisfaction by providing efficient and empathetic support.
• Adhere to company guidelines and service level agreements (SLAs).