Bilingual / Multilingual Support - Non Voice

Role Summary: We are seeking a detail-oriented and highly organized Bilingual/Multilingual Support Specialist to join our non-voice support team. This role will involve providing crucial support to our internal teams and external stakeholders by managing and processing information in multiple languages, ensuring accuracy and efficiency in communication and documentation within our petrochemical and plastics division.

Key Responsibilities:
- Translate and localize technical documents, product information, and internal communications from English to [Language 1] and [Language 2], and vice-versa.
- Accurately input and manage data in various internal systems and databases, ensuring multilingual content integrity.
- Respond to email and chat inquiries from customers, partners, and internal teams in a timely and professional manner, utilizing multilingual communication skills.
- Assist in the creation and maintenance of multilingual knowledge base articles and FAQs.
- Perform quality assurance checks on translated content and data entries for accuracy, consistency, and adherence to company standards.
- Collaborate with cross-functional teams, including sales, marketing, and technical support, to ensure seamless multilingual operations.
- Identify and report any process inefficiencies or issues related to multilingual support.
- Maintain confidentiality of sensitive company information.