Bilingual / Multilingual Support - Non Voice - Building Material (0-1 Yrs Exp)
Kajaria Ceramics LimitedJob Highlights
Required Skills
Job Description
Role Summary:
We are seeking a motivated and detail-oriented Bilingual/Multilingual Support agent to join our non-voice customer service team. In this entry-level role, you will be responsible for providing excellent support to our diverse customer base, primarily through written communication channels. This is an ideal opportunity for a recent graduate with a B.A. degree and language proficiency to kickstart their career in the building materials industry.
Key Responsibilities:
- Respond to customer inquiries and resolve issues via email, chat, or other non-voice platforms in a timely and accurate manner.
- Translate and communicate product information, order details, and company policies effectively to customers in their preferred language.
- Maintain a high level of customer satisfaction by providing professional and empathetic support.
- Document customer interactions, feedback, and resolutions accurately in the CRM system.
- Collaborate with internal teams to escalate complex issues and ensure customer needs are met.
- Stay updated on product knowledge and company updates to provide the best possible service.
- Assist in creating and updating support documentation and FAQs in multiple languages.
About Kajaria Ceramics Limited
Kajaria Ceramics Limited is India's largest tile manufacturer and the 7th largest in the world. Established in 1988, the company has grown exponentially, setting new benchmarks in the industry. With a strong focus on quality, innovation, and customer satisfaction, Kajaria offers a wide range of ceramic and vitrified tiles for residential, commercial, and industrial applications. Their state-of-the-art manufacturing facilities and extensive distribution network ensure a strong presence across India and in international markets.
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