Role Summary:
We are seeking dynamic and customer-focused Bilingual/Multilingual Support Specialists to join our growing team at HDFC Bank. In this role, you will be the primary point of contact for our diverse customer base, providing exceptional support through voice and blended channels. You will assist customers with their banking queries, resolve issues, and guide them through various banking products and services, ensuring a seamless and positive customer experience.

Key Responsibilities:

• Handle inbound and outbound customer calls and other communication channels (email, chat) in specified languages.
• Provide accurate and efficient information regarding banking products, services, and policies.
• Troubleshoot and resolve customer issues and complaints in a timely and professional manner.
• Educate customers on self-service options and digital banking platforms.
• Maintain detailed and accurate records of customer interactions and transactions.
• Adhere to all regulatory and compliance requirements.
• Escalate complex issues to the appropriate departments when necessary.
• Contribute to team goals and performance metrics.