Bilingual / Multilingual Support - Voice / Blended
Havells India Ltd.Job Highlights
Required Skills
Job Description
Role Summary:
We are seeking a dynamic and customer-focused Bilingual/Multilingual Support Specialist to join our customer service team. The ideal candidate will be responsible for providing exceptional voice and blended support to our diverse customer base across various languages. You will be the first point of contact, resolving queries, troubleshooting issues, and ensuring a positive customer experience with Havells products and services.
Key Responsibilities:
- Handle inbound and outbound customer calls, emails, and chat inquiries in specified languages.
- Provide accurate information about Havells products, services, policies, and promotions.
- Troubleshoot and resolve customer issues related to product usage, technical problems, and service requests.
- Escalate complex issues to the appropriate departments or senior team members.
- Maintain detailed and accurate customer records in the CRM system.
- Adhere to quality standards and performance metrics.
- Contribute to team goals and foster a positive work environment.
- Provide feedback to management on customer needs and product improvements.
About Havells India Ltd.
Havells India Ltd. is a leading Fast Moving Electrical Goods (FGE) company with a strong presence in India and globally. Established in 1958, Havells has grown from a trading business to a manufacturing powerhouse, offering a wide range of products across electrical and power distribution equipment, consumer appliances, and lighting. The company is known for its commitment to quality, innovation, and customer satisfaction, with a robust distribution network and a significant market share in various product categories.
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