Branch Sales Manager (B2C)

Role Summary:
We are seeking a dynamic and results-oriented Branch Sales Manager (B2C) to lead our retail banking branch operations and drive sales growth. The ideal candidate will be responsible for managing the branch team, achieving sales targets, and ensuring exceptional customer service for our individual customers.

Key Responsibilities:
- Lead and motivate the branch sales team to achieve individual and branch sales targets for various banking products (e.g., savings accounts, fixed deposits, loans, credit cards).
- Develop and implement effective sales strategies to acquire new retail customers and deepen relationships with existing ones.
- Oversee daily branch operations, ensuring compliance with bank policies and procedures.
- Provide exceptional customer service, resolving customer queries and complaints promptly and efficiently.
- Conduct market research and competitor analysis to identify new business opportunities.
- Train and mentor branch staff on product knowledge, sales techniques, and customer service standards.
- Manage branch resources effectively, including staff scheduling and inventory management.
- Ensure the branch adheres to all regulatory and compliance requirements.